Legal & Privacy Policy

Our Privacy Policy

A W Edwards Pty Limited (A W Edwards) recognises the importance of privacy and is committed to protecting your personal information from unauthorised use and disclosure (Privacy Policy).

Personal information is information or opinion that identifies an individual (e.g. name, email address etc) and may include sensitive information.

This Privacy Policy governs how we collect, use, disclose, secure and dispose of any personal information. In doing so, we adhere to applicable laws including the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act), accessible at

By visiting our website (Site), you are taken to have read and accepted the terms of this Privacy Policy. This Privacy Policy applies to personal information provided to us via the Site or by any other means (subject to any of our other purpose-specific privacy policies you may be provided).

Reasons for collection

A W Edwards may collect personal information that you have provided to us or that you have authorised be provided to us as may be necessary for the performance of A W Edwards functions and business activities or as required by law.

The purposes of collection may include:

  • to respond to general enquiries about our building and related services or book appointments with our staff;
  • enhance and improve your use of the Site and our building and related services;
  • in the context of our business or contractual relationship with you (if applicable);
  • respond to any questions, comments or queries submitted on the Site or by any other means;
  • disperse marketing materials, such as our newsletter and keep you informed about new services, projects and opportunities (with your consent);
  • promote our services or report on events by reproducing images or recordings captured at functions hosted by us;
  • for internal business purposes, for example, to research and develop the Site and our other opportunities, projects or services; and
  • for job vacancies and applications which are subject to a separate privacy policy on our website.

Information we collect

We collect a wide range of personal information relevant to our business purposes and day-to-day activities, but the type and amount of information depends on the particular business context.

We may collect personal information from our website or directly from you. Your e-mail address will only be recorded by us if you email us. If we request your email address we will not ‘spam’ you or sell your email address or other personal information to third parties. You will not be added to a mailing list or your email address used for any other purpose other than the purpose for which you have provided it without your unambiguous, voluntary and specific consent to that purpose.

In all instances we will handle all personal information in accordance with this Privacy Policy.


When you visit the Site, the server may attach a “cookie” to your computer’s memory. A “cookie” assists us to store information on how visitors to the Site use it and the pages that may be of most interest. If you choose, you are able to configure your computer so that is disables “cookies” or does not accept them.

Our servers may record other information about or relating to you, such as the time and date of your visit or the IP address assigned to the computer you are using to access the Site. In many cases, we cannot and do not use this information to identify you personally. Rather, we simply use this information for the operation of the Site, to maintain quality of the Site, and to provide general statistics regarding the use of the Site.

Opting out of direct marketing (if applicable)

We may use personal information (other than sensitive information) about prospective, current and past clients for the purpose of direct marketing of our products and services.

You may opt out of receiving direct marketing communications from us at any time at no charge by contacting us via the details below.

Access and use of information

A W Edwards’ access and use of your information is only permitted for the purposes stipulated in this Privacy Policy or as otherwise made known to you and will only be disclosed to authorised employees, affiliates, advisors and agents on a strictly ‘need-to-know’ basis in accordance with this Privacy Policy and as may be permitted under the APPs or as required by law.

We aim to keep accurate and up-to-date records and require that you notify us as soon as practicable of any changes to your personal information.

Whenever we collect or process your personal information, we’ll only keep it for as long as is necessary for the purpose for which it was collected. At the end of that retention period or on your earlier request, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

In responding to requests for personal information from third parties, we will consider the entity requesting the information, whether that information is being provided to meet a lawful request or whether the information is necessary to comply with the request.

Security and storage of information

Your personal information will be stored in secure facilities on our business premises or electronically on our server and computer networks, protected by passwords and restricted access.

While we cannot guarantee the security of personal information, A W Edwards will use appropriate controls to ensure that all personal information collected is kept secure from misuse and loss and from unauthorized access, modification or disclosure and implement other measures that ensure the ongoing confidentiality, integrity and availability of our processes and services.

You must take care to protect your personal information physically or electronically (for example, by protecting any usernames and passwords) and avoiding communication of personal information on electronic platforms such as social media which is not private. You should notify us as soon as possible if you become aware of any security breaches that may compromise the safety of your personal information.

Disclosure of information overseas

We may transfer personal information to countries other than Australia, such as our information technology and business process service providers. These countries may not have the same data protection laws as Australia and may not provide the same level of protection, but we endeavour to ensure such providers that we liaise with on a limited basis have a similar or more stringent privacy policy.

Where your personal information is shared between affiliates of A W Edwards, those affiliates are subject to similar privacy policies in respect of data protection as AW Edwards.

You acknowledge that, by agreeing to the disclosure of your personal information to entities outside Australia, we will no longer be required to take reasonable steps to ensure those entities’ compliance with the APPs or the Privacy Act and we will not be liable for any breach of these by those entities. On this basis, you consent to such disclosure.

Individuals in the EU only

While our intended market is not individuals who reside in the European Union, any personal information provided by such individuals to us by consent will be protected in compliance with this Privacy Policy and the General Data Protection Regulation (GDPR) which will include, for those persons, the rights to access and rectification of personal data and additionally:

  • the erasure of personal data under certain conditions;
  • object at any time the processing of your personal data or restriction of processing of this personal data under certain conditions; and
  • data portability – i.e. the right to convert personal data held by us into a simple machine-readable format that can be transmitted to your or another business under certain conditions.

We will also notify you and the relevant public authority of any high-risk data breaches within 72 hours of becoming aware or any shorter timeframe as may be required by law. In contacting us below, please identify that you are an individual in the EU.

Privacy policy updates

This privacy policy may change from time to time, so please check back on a regular basis.

Your continued use of our websites or services, requesting our assistance or the provision of further personal information to us (directly or via an authorised person) after this policy has been revised, indicates your acceptance of the revised policy.

Complaints and contact details

If you would like to make a complaint, have a query about this privacy policy, otherwise access, update or correct your personal information please contact:

If you are not satisfied with our responses, or you do not receive a response from us within 30 days, you may contact the Australian Information Commissioner via

Greg D’Arcy

A W Edwards Pty Limited